We welcome everyone of all abilities to our venue and will do our best to accommodate any guest but please note there may be certain limitations on our accessibility for some. If you’re unsure about anything we recommend reaching out to us at info@thejazzcafelondon.com with any queries and so that we can best try to accommodate your needs.
To arrange queue jump please submit your request via email along with any other inquiries or requirements you may have.
There is one step to enter the venue, and we have a ramp available which our door team will assist in putting in place when required.
We have an access area for those with disabilities or who are less able to stand to the right hand side of the stage when facing, with an accessible toilet right beside it available using a radar key. Please note that capacity in this area is restricted, and we recommend you reaching out to us as soon as you can once you have purchased your tickets to confirm a space here.
Due to the nature of the venue’s layout, we recommend arriving as early as possible as there is no dedicated access route – a member of our team will happily escort you there. Please note, your view of the stage may be restricted depending on how the band are set up.
Please note that there is currently no lowered bar access and our restaurant is not wheelchair accessible.
Companion/Personal Assistant Tickets:
If you would like a carer or PA to accompany you for the night, please purchase a standing ticket for yourself and email your companion’s name to info@thejazzcafelondon.com – they’ll receive a complimentary standing ticket.
For those who also require seating, please specify this in your request for a companion ticket. Due to limited spacing, we cannot guarantee everyone a seat in our accessibility area.
If you require a companion/PA at your restaurant table, please let us know the table number and show you’ve booked – the cost of their ticket will be redeemed against your bill on the night. Please note you cannot exceed the maximum number of seats on your table by bringing a companion/PA.
As a small music venue in an old building there are challenges in making our venue accessible to all. As we continue to try and improve on how we assist our guests, we greatly appreciate any feedback on our access provisions via info@thejazzcafelondon.com. Thank you.
