If you have any medical condition or disability that you think will affect your visit, we will do our best to help and accommodate your needs in a respectful and (if required) confidential manner.
 
You will need to contact us before you make a booking, and book your tickets directly through the venue to ensure access. To book tickets by phone, please call the box office (opening hours can be found here) on 0121 693 2248 or email access@glee.co.uk with your access requirements and the show you wish to see. Feel free to request a call back from our friendly team. We will aim to respond to any emails within 2 working days. Spaces may be limited and will be sold on a first come first-served basis.
 
If you are a wheelchair user, it is really useful for us to know what type and size of wheelchair you have when you contact us, in order to place you in the best position possible for you to enjoy the show. Please be aware we have a limited amount of wheelchair spaces, which will be sold on a first come first-served basis.
 
As our auditorium is above ground level, wheelchair users and those unable to navigate stairs will need to take the lift on the ground floor entrance to the Mermaid Quay / Glee. This will take you to our main entrance within the atrium, the venue is all on one level from there, and step-free. Please make yourselves known to the staff at the doors, who will gladly assist you with your entrance into the auditorium.
 
We can provide step-free level access via the Mermaid Quay customer lift, and access to our disabled toilets is available with a radar key.
 
Companion / Personal Assistant tickets are available free of charge for customers who cannot attend a show without support or assistance. In some instances, we may ask for proof of access requirements, such as an Access Card, PIP letter or blue badge. You must contact us before you make a booking, and book your tickets directly through the venue to ensure access for you both. Please call the box office on 0121 693 2248 or email access@glee.co.uk.
 
Please visit venue website for further accessibility information.