We strive to make all our shows at O2 Shepherd's Bush Empire accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
 
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
 
If you don’t have one, you can complete one of our booking forms, just download it here, or email us or call if you’d like us to send one by post.
 
With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking.
You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 
 
Booking tickets
Please email us before you buy your tickets between 10.30am – 5.30pm, Monday to Friday to advise your access and personal assistant requirements. 
 
After that part’s done, and you’ve purchased your ticket through an authorised outlet, just get back in touch with us to finish up your reservation. We’ll do our best to make it as smooth a process as possible for you. 
 
Companion ticket
If you need a ticket for a companion, carer or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge to provide the support needed and additional assistance during the course of an emergency evacuation and so you know, proof of eligibility will be required. 
Alternatively, if you have an Access Card please provide your full name and the card number. 
 
Our full Essential Companion Policy can be found here.