We are committed to providing an excellent standard of accessible facilities to all customers who require them. Please email hello@atompresents.co.uk if you have any questions about our access statement.

THE VENUE
At The Castle is held outdoors on the grounds directly behind the castle. There are no covered areas in the arena. Please ensure you have sufficient warm and waterproof clothing as umbrellas are not permitted in the arena. Folding chairs or blankets can be brought into the arena. Seating is not provided.

PRE-BOOKING ACCESSIBLE FACILITIES (INCLUDING ACCESSIBLE CAR PARKING)
Customers requiring use of any accessible facilities listed below, are asked to request and book these well in advance of their visit, ideally as soon as tickets have been secured. Customers should buy access tickets if they wish to use the accessible platform in the arena.

Personal assistant tickets
Customers who have a health condition or disability that meets the requirements below can purchase a ticket at standard price, plus booking fees and will also receive a free personal assistant ticket.
Personal assistant tickets are offered to those in receipt of:
• Disability Living Allowance (mobility or care component)
• Attendance Allowance
• Personal Independence Payment (daily living or mobility component)
• A valid Access Card
Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability.

Customers who have a temporary health condition or disability and require a free personal assistant ticket should contact us at hello@atompresents.co.uk to discuss their requirements.

Personal assistants must be capable of supporting the needs of their companion in an emergency or an evacuation of the arena.

Please visit concert website for further information.